Dabadu + PBS Integration for Canadian Dealerships
PBS is one of the dealer management systems Canadian stores actually run day to day. Dabadu connects with PBS so your CRM and your system of record describe the same customer, the same vehicle and the same deal.
What the Dabadu + PBS integration does
A CRM that cannot see the DMS quietly turns every salesperson into a data-entry clerk. The point of connecting Dabadu to PBS is to remove that tax. Your DMS stays the system of record for accounting, parts and the deal file. Dabadu is where the selling happens - lead capture, follow-up, credit, desking and delivery - and the integration keeps the two from drifting apart.
In practice that means shared customer and vehicle identity, so the same buyer is not created twice under two slightly different spellings. It means inventory in the CRM reflects what is physically on the lot rather than what was there last week. And it means a structured deal built in Dabadu can move toward the business office without being retyped.
Dabadu lists PBS among the platforms its CRM is integrated with, and PBS inventory management is named on the Dabadu partnerships page. Exactly which record types are in scope is confirmed store by store during implementation, because what a PBS deployment exposes varies by dealership.
What data syncs
The record types Dabadu and PBS keep aligned. Exact scope is confirmed with your dealership during implementation.
| Data | Direction | Notes |
|---|---|---|
| Customer records | Two-way | Names, contact details and consent state stay aligned so one buyer is not created twice. |
| Vehicle inventory | PBS → Dabadu | Stock number, VIN, trim and status feed the CRM so reps quote what is actually available. |
| Deal and sale information | Dabadu → PBS | Structured deals move toward the business office instead of being keyed in again. |
| Trade-in details | Dabadu → PBS | Appraisal and trade information captured on the floor travels with the deal. |
| Service and repair-order history | PBS → Dabadu | Where exposed, service history supports equity mining and service-drive follow-up. |
How to connect PBS to Dabadu
Confirm your PBS deployment
Your Dabadu implementation lead confirms which PBS environment your rooftop runs and which record types are in scope for your store.
Authorise access with PBS
Your dealership authorises the data connection on the PBS side. Dabadu does not request access to a store's DMS without written authorisation from the dealer.
Map rooftops, users and record types
Stores, sales teams and DMS user accounts are mapped to their Dabadu equivalents so records land against the right rooftop and the right rep.
Validate with live records
A sample of real customers, vehicles and deals is run end to end and checked in both systems before the sync is opened to the full store.
Go live and monitor
The connection is switched on for the whole rooftop, and your implementation lead stays on the account through the first deals to catch mapping gaps early.
Who this is for
This is for Canadian dealerships and auto groups that already run PBS and have no intention of replacing it. If the business office trusts the DMS but the sales floor is working out of spreadsheets, a shared mailbox, or a CRM nobody logs into, the integration is what makes a modern CRM viable without a DMS migration.
It matters most for groups running several rooftops on PBS, where the cost of double entry multiplies by store and by month. If you are shopping for a new DMS rather than a new CRM, this is not the page you need - Dabadu is not a replacement for PBS.
PBS + Dabadu FAQ
Do we have to leave PBS to use Dabadu?
No. Dabadu is built to sit alongside the dealer management systems Canadian dealers already run, PBS included. PBS stays your system of record while Dabadu handles lead management, communication, credit, desking and delivery.
Does the PBS integration work across multiple rooftops?
Yes. Groups are mapped rooftop by rooftop so each store's records stay separate, while group-level reporting still rolls up. The exact scope per store is confirmed during implementation.
Who actually sets the connection up?
Both sides. Your dealership authorises data access on the PBS side, and Dabadu's implementation team configures the mapping and validates it. Nothing is connected without the store's authorisation.
What happens to the data already in PBS?
Existing DMS records are not replaced. Depending on the scope agreed at implementation, historical customers and vehicles can be brought into Dabadu so your reps are not starting from an empty CRM.
Is Dabadu a DMS?
No. Dabadu is an automotive XRM - it extends CRM across sales, F&I, service, marketing and delivery. Accounting, parts and the deal file of record stay in PBS.
Related integrations
Products that use this integration
See the PBS integration in your store.
Book a 20-minute walkthrough with a Canadian dealership specialist.
Book a demo